FAQs
Check out the answers to some of our most commonly asked questions.
Can't find the answer you need? Reach out to us below and we'll get back to you in a jiffy.
How do I send in my photo?
You can upload your photo to the product page by clicking on "choose file" under the product options.
How long will it take to receive my order?
Our current turn around time for digital downloads is approximately 5-8 days, but this time can increase during peak seasons (Christmas, Mother’s Day etc).
Framed illustrations can take an additional 12 days to be printed, frames and posted.
Can you use more than 1 photo to create my custom artwork?
Using more than one photo is a great way to add in a lost loved one or a long-distance family member.
We can merge two or more separate photos and put them all together in one illustration, the photos should be the same or similar angle (for example; all people standing, taken front on at eye level). Please note that we are unable to change the positioning of a person, for example, from sitting to standing or vice versa.
Our listings will allow you to upload ONE photo, so you will need to email your additional photos after purchase to info@cocostudioshop.com along with your order number.
Don't forget to use the note section at checkout to leave any requests for your artist!
Can I see a preview BEFORE I order?
Our talented team of artists spends lots of time creating your unique illustration from scratch. Unfortunately, we cannot offer a preview of your illustration (as all the work has been done by this stage) but we do guarantee that we will work with you until you are completely happy with your finished piece of art.
If you require any changes or edits to your illustration, simply reply back to us via email or View Your Order and leave a comment, and our artist will revise your illustration and return it to you ASAP. Easy as!
I'd love to get my pet illustrated too, can you include them?
Yes we love pooches and kitties and all things feathered and furred. Be sure to include them as a "person" when creating your order to make sure our artists illustrate them.
I chose to receive my illustration as a digital file, how will I receive it?
If you have selected "Digital download (JPEG)", your finished illustration will be available to download directly from our store.
Visit the My Order page to preview and download your order.
The default size for our digital illustrations is A3, however they are suitable to be printed in A5, A4 and also A2 - giving you plenty of freedom to choose the size best for your space.
If you need a custom size, please let us know when making your order.
Will I have to pay any duties or taxes?
The Coco Studio is not responsible for any duties or taxes associated with the delivery of your order in the destination country, these are the full responsibility of the customer so please check your local laws regarding this. Please feel free to contact us should you have any questions.
Still have a question?